FAQ’s

FAQ’s2026-08-18T18:08:50+00:00
How do I place an order?2026-08-18T18:44:33+00:00

Place an order via phone, text, email or our website.

Do I need to open an account?2026-08-18T18:44:55+00:00

No account needed. Just add items to your cart, and enter your school and contact info at checkout.

What is the minimum order amount?2026-08-18T18:45:18+00:00

Fees are based on your order total:
• $400.00 and up: Free delivery
• $250.00 – $399.99: $7.99 + HST

Do I get an order confirmation?2026-08-18T18:45:48+00:00

Yes, an order confirmation email is sent immediately after you order. (Note: This is your order confirmation, not your final invoice.)

What is the order cut-off time?2026-08-18T18:46:13+00:00

Wednesday at 5:00 PM for delivery the following week.

How is the food delivered?2026-08-18T18:46:38+00:00

We deliver directly to your school during school hours using refrigerated vans.

How do I know when my delivery will arrive?2026-08-18T18:47:35+00:00

You will receive a Routific email notification 24 hours before your estimated time of arrival (ETA). You will also receive a second notification 30 minutes before the delivery arrives.

How often do you deliver in my area?2026-08-18T18:48:14+00:00

Monday–Friday: Toronto, Scarborough, East York, North York, Etobicoke, Markham, Aurora, Mississauga.

Tuesday–Friday: Burlington, Milton, Oakville, Hamilton , Mississauga, Richmond Hill, Markham , Aurora, Tecumseh,Beeton.

Tuesday–Thursday: Brampton, Caledon, Bolton, Inglewood, Georgetown, Guelph, Wellington, Fergus, Erin, Peel Dufferine.

How does the food arrive?2026-08-18T18:48:34+00:00

Food arrives in regularly sanitized, refrigerated vans. Freshly prepared meals are packed in insulated Cambro containers that maintain food warmth and safety for 4 to 6 hours from the time of pickup.

Who do I reach if I have an issue with delivery?2026-08-18T18:49:06+00:00

Call us at 905-330-1949 or email our order desk at orders@snax4schools.ca. Please have your invoice ready and attach photos of the delivery or food if needed to the email for reference.

What factors could cause a delivery delay?2026-08-18T18:49:33+00:00

Orders are delivered during school hours. If unexpected delays occur (like snowstorms, traffic, or accidents), our dispatch team will contact your school immediately.

How will I be billed?2026-08-18T18:50:08+00:00

We email a soft copy of your invoice 24 hours before delivery, and our driver provides a hard copy on delivery day.

When do I make the payment?2026-08-18T18:50:30+00:00

Each invoice is due within 7 business days of placing the order. However, if your school requires extended payment terms of 30 days, this can be arranged upon request.

Can I make a payment via cheque, e-tansfer, EFT, or direct deposit?2026-08-18T18:51:12+00:00

Yes. You can mail a cheque or hand it to our driver on delivery day. For e-transfer, EFT, or direct deposit, simply contact us and we’ll provide our payment details.

Can I pay using a credit card?2026-08-18T18:51:56+00:00

Yes, you can, but please note that a 3% surcharge will be applied to your total order amount when paying by credit card. You will receive an email notification from our routing software 24 hours before your estimated time of arrival (ETA).

A cheque was mailed but not received by your company. What do I do now?2026-08-18T18:52:33+00:00

Please email our Accounts Receivable team at Accounts-receivables@snax4schools.ca, and we’ll help resolve the issue promptly.

Will I receive a statement at the end of the month?2026-08-18T18:53:03+00:00

Yes. An automated statement is sent at the end of every month, even if your account is fully paid.

For Bundle order how many menus should i add to the cart ?2026-08-31T14:44:13+00:00

Please enter the total number of menus /Day OR total number of menus /Week OR total number of menus / Month into the cart.

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